0330 999 0393

Our Opening Hours:

10am to 6pm  Monday to Friday








Equity Release



AffinityFinance is Authorised and Regulated by the Financial Conduct Authority. Ref No: 452196

Consumer Credit License  Ref No: 595594 (Office of Fair Trading)   Data Protection Licence. Ref No:  Z9456056  (Information Commissioners Office)

Sole Proprietor: Steve Ellis Dip PFS.

•  AffinityFinance  •  Independent Financial Advisors  •  PO Box 2096, Worthing, West Sussex BN12 9AS  •






Personal Finance Society

New Phone Number:

Please note our new phone number is 0330 999 0393. This is a local call rate number that you you use anywhere in the UK, at anytime of day, and from any type of phone which will always be connected at your lowest call charge rate!

Client Service Agreement (Terms of Business)

In the interest of good business practice and mutual understanding, please find below our Client Service Agreement.

Most of the terms and conditions are weighted firmly in your favour, and the rest of them are of mutual benefit.

We can only provide you with our Financial Advice and Services when we have received a valid agreement from you.

Advice & Service Costs

We believe that our charges are both fair and simple... Simple because practically everything costs just 1%

and fair because we believe this is about the best price you'll find anywhere for truly Independent Financial Advice.

There are some instances where the 1% rule doesn't work - for either party, and in these cases we work on an hourly rate of £55 including VAT.

Our Client Service Agreement sets out the basis upon which will work with you in setting up your Financial Planning arrangements, and then helping you to look after them.

If you are happy with these Terms & Conditions, and would like us to help you in this way, we'll ask you to complete and return a Client Service Agreement to us before carrying out any work on your behalf. This document can be accessed via the link below:

Our Credentials

As a Financial Service business we work within a very formalised and regulated industry. This means we must hold various trading Licences and Authorizations to help ensure the well being of both you as our Client and ourselves as your Adviser.

We have listed below our association with the relevant authorities, and a summary of what this means for you.

You can click on the relevant ICON to view that authority’s site for further information:

Financial Conduct Authority: are the consumer watchdog for the regulated sector of the financial services industry. They issue our licence to trade as Independent Financial Advisors, police our industry, and look after everyone’s best interests.

Office of Fair Trading issue our Consumer Credit Licence in respect of Equity Release Plans, Mortgages & Secured Loans; and otherwise do a similar job to the FCA.

Financial Services Compensation Scheme: is funded by all participant businesses to provide financial compensation in the event of us going out of business or providing you with the incorrect financial advice.

Information Commissioner’s Office: administer the protection of confidential information in accordance with the Data Protection Act 1998. We will only use your information for its intended purpose of helping you in our professional capacity.

Financial Ombudsman Service: help settle disputes between financial service businesses and their customers.They are an independent adjudicator to give both sides a fair hearing, and provide an impartial resolution.

Society of Will Writers: are the industry equivalent of the FCA in respect of Will Writing, Powers of Attorney, and other Deeds of Estate.

Federation of Small Businesses: are a nationwide support and quality assurance association for small businesses across all industries.

Please click on the icon to open our Client Service Agreement

CSA.pdf Office of fair Trading (OFT)